Image Upload: Not working with Samsung Phones

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    Asked on December 17, 2014 at 02:40 PM

    Have you had problems with people saying the upload images button doesn't work with Samsung phones? Is there a way to fix it? Should i be using another button? 

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    Answered on December 17, 2014 at 05:06 PM

    So you mean that you are wondering if there have been issues involving jotforms to upload images on samsung devices?

    Most of these issues are physical instances are purely a singularity which depending on the situation in most cases it can often be resolved. We've had a few reports which you can find in our forum involving samsung devices though for various reasons.

    I checked your account but I didn't find any form. Do you already have one that is having this issue? If so could you please provide us with a link so we can investigate it?

    Also is this purely related to our Image Upload Preview Widget or just uploading images in general?

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    Answered on December 17, 2014 at 05:31 PM
    Hi thank you for getting back to me and Im sorry if I wasn't clear. In our form we are able to upload photos at the end by clicking the upload image button. From there you are able to upload from gallery or even take a picture. Our CEO has a Samsung Galaxy phone and when he clicks the upload photo button it will not allow him to go into his gallery and if he takes a picture it won't actually upload. I see that this was a problem for some other people as well. I did see someone mention Ink File Picker. Can you example that to me?
    Allison Hubbard
    Retail Operations Project Coordinator
    Retail Ops
    P: 435.729.2445
    C: 805.298.3378
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    Answered on December 17, 2014 at 07:26 PM

    Upon checking your form, I see that you have set a 12MB limit for the upload field.
    The Samsung Galaxy phone usually comes with a high-resolution camera and maybe the pictures that your CEO is trying to upload are passing this limit.

    Could you please try to increase this limit to see if this helps? I see that you mention that this happened to other people, are they using a Samsung phone too?

     I did see someone mention Ink File Picker. Can you example that to me?

    I believe it might be referring to which is an API that can be used to manage file uploading to third-party services.

    Let us know if you need further assistance.
    Best Regards.