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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image Upload: Not working with Samsung Phones

    Asked by AllisonHubbard on December 17, 2014 at 02:40 PM

    Have you had problems with people saying the upload images button doesn't work with Samsung phones? Is there a way to fix it? Should i be using another button? 

    doesn't work upload images phones
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    JotForm Support

    Answered by KadeJM on December 17, 2014 at 05:06 PM

    So you mean that you are wondering if there have been issues involving jotforms to upload images on samsung devices?

    Most of these issues are physical instances are purely a singularity which depending on the situation in most cases it can often be resolved. We've had a few reports which you can find in our forum involving samsung devices though for various reasons.

    I checked your account but I didn't find any form. Do you already have one that is having this issue? If so could you please provide us with a link so we can investigate it?

    Also is this purely related to our Image Upload Preview Widget or just uploading images in general?

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    Answered by AllisonHubbard on December 17, 2014 at 05:31 PM
    Hi thank you for getting back to me and Im sorry if I wasn't clear. In our form http://www.jotform.us/form/42334989182161 we are able to upload photos at the end by clicking the upload image button. From there you are able to upload from gallery or even take a picture. Our CEO has a Samsung Galaxy phone and when he clicks the upload photo button it will not allow him to go into his gallery and if he takes a picture it won't actually upload. I see that this was a problem for some other people as well. I did see someone mention Ink File Picker. Can you example that to me?
    Allison Hubbard
    Retail Operations Project Coordinator
    Retail Ops
    P: 435.729.2445
    C: 805.298.3378
    E: Allison.hubbard@skullcandy.com
    ...
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    Answered by raul on December 17, 2014 at 07:26 PM

    Upon checking your form, I see that you have set a 12MB limit for the upload field.
    The Samsung Galaxy phone usually comes with a high-resolution camera and maybe the pictures that your CEO is trying to upload are passing this limit.

    Could you please try to increase this limit to see if this helps? I see that you mention that this happened to other people, are they using a Samsung phone too?

     I did see someone mention Ink File Picker. Can you example that to me?

    I believe it might be referring to FilePicker.io which is an API that can be used to manage file uploading to third-party services.

    Let us know if you need further assistance.
    Best Regards.