having problem receiving emails

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    Bryan 
    Asked on December 17, 2014 at 03:27 PM

    We have been using JotForm for some time. I have not received any emails from my form in some time, and am not getting the password reset emails, either. Our User Email is info@digital-workshop.com (I have lost our password). I'm not sure what could be happening. I have checked my spam folder, and there is nothing there. 

     

    Thank You.

  • Profile Image
    Kiran
    Answered on December 17, 2014 at 05:57 PM

    I see that your email address in the bounce list and hence you were not able to receive any emails to this address. I've now removed it from the bounce list and you should be receiving emails.

    Please let us know if you need any further assistance. We will be happy to help.

    Thanks!