What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    having problem receiving emails

    Asked by Bryan  on December 17, 2014 at 03:27 PM

    We have been using JotForm for some time. I have not received any emails from my form in some time, and am not getting the password reset emails, either. Our User Email is info@digital-workshop.com (I have lost our password). I'm not sure what could be happening. I have checked my spam folder, and there is nothing there. 


    Thank You.

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    JotForm Support

    Answered by Kiran on December 17, 2014 at 05:57 PM

    I see that your email address in the bounce list and hence you were not able to receive any emails to this address. I've now removed it from the bounce list and you should be receiving emails.

    Please let us know if you need any further assistance. We will be happy to help.