My clients are not getting their emails from jotform.

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    John Hancock
    Asked on December 18, 2014 at 10:40 AM

    Our clients are not getting their delivery emails from Jotform. We have had issues with this for a while but no none of our clients are getting them. Can someone please help? You may also call 804-740-5949

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    Answered on December 18, 2014 at 12:19 PM

    Hello John,

    I'm sorry for the trouble caused to you.

    Please let us know with which form you are having the notification email issues. I did try to check your account and it seems your were last edited on July, 2014. I still check your few form's notification email alert and it seems to have been configured correctly. Your email address is not in our bounce list and you should be receiving the submission emails. 

    The auto-responder alert you have in your form also seems to be configured correctly but for some reason it is not sending submission emails to the person who submitted form. I did send a test submission in your form but I did not receive the auto-responder email. I also check our email log and it seems the auto response was not sent. Please check the log below:

    [2014-12-18 12:14:26] Submission #294732065976172159 Form #42015573612952 FAILED to from via SMTP

    I am not sure what is causing this issue. Have you changed your SMTP password recently? I would suggest you to remove the custom sender email and add it again. That should solve your problem. The following guides should help you: 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!