- John HancockAsked on December 18, 2014 at 10:40 AM
Our clients are not getting their delivery emails from Jotform. We have had issues with this for a while but no none of our clients are getting them. Can someone please help? You may also call 804-740-5949
- JotForm Supportashwin_dAnswered on December 18, 2014 at 12:19 PM
I'm sorry for the trouble caused to you.
Please let us know with which form you are having the notification email issues. I did try to check your account and it seems your were last edited on July, 2014. I still check your few form's notification email alert and it seems to have been configured correctly. Your email address email@example.com is not in our bounce list and you should be receiving the submission emails.
The auto-responder alert you have in your form also seems to be configured correctly but for some reason it is not sending submission emails to the person who submitted form. I did send a test submission in your form but I did not receive the auto-responder email. I also check our email log and it seems the auto response was not sent. Please check the log below:[2014-12-18 12:14:26] Submission #294732065976172159 Form #42015573612952 FAILED to firstname.lastname@example.org from smtp:email@example.com via SMTP
I am not sure what is causing this issue. Have you changed your SMTP password recently? I would suggest you to remove the custom sender email and add it again. That should solve your problem. The following guides should help you:
Hope this helps.
Do get back to us if the issue persists.