What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I increase the size limit when users are uploading documents?

    Asked by omarvilla on December 18, 2014 at 01:53 PM

    A sign pops up that says nothing above 1024kb is acceptable for uploading. Can this be changed to a higher size? I just upgraded my account for that reason.

    Page URL:

  • Profile Image

    Answered by HimalayanHT on December 18, 2014 at 02:20 PM

    just this morning the jotform people (im a customer like you) helped me out on a similar issue.

    if you go into the file you made IN your jotform account, highlight the upload widget and click on the little gear to adjust the atributes. One of those is maximum file size.


    here's also the link from their help support section:



    good luck.

  • Profile Image

    Answered by omarvilla on December 18, 2014 at 02:21 PM

    THANK YOU SO MUCH! Very helpful. :)

  • Profile Image

    Answered by Carina on December 18, 2014 at 03:34 PM

    I'm glad that this situation is already solved. Please get back to us if further support is needed, as we're here to help.