What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All forms are disabled and the option to enable has been greyed out. Please help.

    Asked by marjorie110405 on December 18, 2014 at 02:47 PM

    I read the comments and followed the steps to enable but the enable button has been greyed out. Help, please? thank you

    all and all forms greyed out
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    JotForm Support

    Answered by david on December 18, 2014 at 03:49 PM


    I checked your account and forms and there didn't appear to be anything that was against our terms of use.  I checked to make sure there were no offending forms in your accounts trash either and there were not.  To be honest, I am not entirely sure why our systems suspended your account.  Usually there is a password field or something against our ToS.  I was unable to find anything of the sort if your forms.

    Let us know if this happens again though I am fairly certain it should not.

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    Answered by marjorie110405 on December 18, 2014 at 04:55 PM

    Thank you, David. I really appreciate the quick support.

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    JotForm Support

    Answered by david on December 18, 2014 at 04:57 PM

    You are very welcome!  Let us know if there is anything else we can help you with and we will be happy to do so.