What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong email recipient on form

    Asked by prutowski on December 18, 2014 at 02:56 PM

    How can I change jot form from sending survey results to prutowski@me.com to info@theaustinlawnservice.com?  I have asked in the past but no body ever responds.  Paul

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    JotForm Support

    Answered by Mike_T on December 18, 2014 at 03:50 PM

    Thank you for contacting us.

    Here is a link to your previous support forum thread:

    Submissions are being sent to the wrong email

    Please follow the next guide to find out how to change the email recipient on form.

    Finding out E-mail Address used for submission notifications

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by prutowski on December 18, 2014 at 06:30 PM

    Thank you.  I put in INFO@theaustinlawnservice on Notification and Notification2.   It now sends to SCHEDULING@theaustinlawnservice.com.   It says scheduling@theaustinlawnservice.com is the default email.  HMMM..  Where can I change the default email even tho I am showing info@theaustinlawnservice.com on both notification and notification2?  Thanks!

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    JotForm Support

    Answered by jonathan on December 18, 2014 at 07:35 PM


    You  must be just using the Test Email button in the Notification 1 and 2 template.

    The test submission will only always send the test message to your JotForm account email which currently is   scheduling@theaustinlawnservice.com

    If you wanted to test the actual submission being sent to the email assigned as Recipient E-mail of the Notification, then, you must submit the form in actual by submitting the form.


    As to your account email, you can change it when you are in your account profile page



    Hope this help. Please inform us if you need further assistance.