What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Dissabled

    Asked by LunaMech on October 02, 2011 at 11:37 AM
    Hi, I have register, create a form and when I try to send a  submission
    test I get this message:

     

    Form Disabled  This form has been disabled

     

    Have I to enable it? Where is this option?

     

    Thank you very much,

     

    LunaMech

  • Profile Image
    JotForm Support

    Answered by idarktech on October 02, 2011 at 11:47 AM

    Hi there,

    You may try this guide on how to enable/disable form.

    1.  Go to Setup & Embed tab
    2.  Click Preferences button
    3.  In the General Settings tab of the Preferences window, set the status to Enabled or Disabled
    4.  Click Close Settings then save your form

     

    Hope this solution helps. Thank you and have a great day!

     

    Regards,

    idarktech

  • Profile Image

    Answered by allanftd on October 02, 2011 at 12:13 PM

    Hi LunaMech,

    One of your forms actually violated JotForm's Terms of Use (such as asking account passwords), hence your account was autosuspended by the system. Please modify your form in order for us to lift the suspension imposed on your account and make your forms usable once again.

    Please let us know if you have any other questions or concerns.

    Thank you for your cooperation,
    Allan 

  • Profile Image

    Answered by LunaMech on October 02, 2011 at 01:22 PM

    Hi,

     

    I  can't access to my account, so It must be Allan's answer. What can I do to get access to my account and erase the problem?

     

    The problem must be one cell I inserted, "Password" but if It violates JotForm's Terms of use...Why can it be inserted on a form?

     

    Thanxs,

     

    LunaMech

  • Profile Image

    Answered by allanftd on October 02, 2011 at 01:52 PM

    Hi LunaMech,

    Please go ahead and modify your form. If the form continues to violate our terms of use, it will be resuspended by the system once again.

    Let us know if you have any other questions or concerns.

    Cheers,
    Allan

  • Profile Image

    Answered by LunaMech on October 02, 2011 at 04:18 PM

    Hi,

     

    Now it works fine. I think there won't be more problems.

     

    Thanks again for your fast reply.

     

    Lunamech

  • Profile Image

    Answered by allanftd on October 03, 2011 at 12:11 AM

    Thank you for your cooperation.

    Gracias,
    Allan