What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some users having trouble submitting form

    Asked by comemphis on December 19, 2014 at 09:27 PM

    I have one user who uses one of my forms and every week they are getting an error upon submission. It doesn't appear to be an issue with their internet as the form was submitted from different locations. It also isn't happening for anyone else who uses the form. Could you please advise with any advice to fix this? Thank you.



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    JotForm Support

    Answered by jonathan on December 20, 2014 at 07:13 AM


    I made a test submission using your jotform http://www.jotformpro.com/form/42304921004945

    but so far I could not reproduced the issue.


    base on the error screenshot you had provided, it seems the problem is on the file being uploaded. Perhaps you can try testing the file that the user who encountered the issue.

    Check the file they were trying to upload if it has any conflict on the required file type by the form.

    Hope this help. Please inform us if the issue remains.