Problem formulaire adress mail

  • Profile Image
    bc2117
    Asked on December 21, 2014 at 06:17 AM

    Bonjour, depuis plusieurs jours, je n'ai pas de retour de mes formulaires depuis votre site.

  • Profile Image
    Ben
    Answered on December 21, 2014 at 06:57 AM

    Hi,

    If I have understood you correctly, the issue is with the email notifications not being delivered to your email account.

    I see that you are using the SMTP account to send the email. Could you please try if the emails are received if you switch to your other SMTP account or by sending them from noreply@jotform.com?

    I suggest this since from our side the emails seem to have been sent without any issue, so the issue can be caused by the SMTP server or the email are being delivered from your SMTP server, but they end up in spam/trash/bulk folders instead of your inbox.

    You can see the logs of the emails sent to your account by following these steps: View jotform email history.

    Do let us know how it goes after a few tests.

    Best Regards,
    Ben