What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem formulaire adress mail

    Asked by bc2117 on December 21, 2014 at 06:17 AM

    Bonjour, depuis plusieurs jours, je n'ai pas de retour de mes formulaires depuis votre site.

    Page URL:
    http://form.jotformpro.com/form/31975042579968

    email notifier email notification email
  • Profile Image

    Answered by Ben on December 21, 2014 at 06:57 AM

    Hi,

    If I have understood you correctly, the issue is with the email notifications not being delivered to your email account.

    I see that you are using the SMTP account to send the email. Could you please try if the emails are received if you switch to your other SMTP account or by sending them from noreply@jotform.com?

    I suggest this since from our side the emails seem to have been sent without any issue, so the issue can be caused by the SMTP server or the email are being delivered from your SMTP server, but they end up in spam/trash/bulk folders instead of your inbox.

    You can see the logs of the emails sent to your account by following these steps: View jotform email history.

    Do let us know how it goes after a few tests.

    Best Regards,
    Ben