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    Import data into JotForm with .xls

    Asked by sudsport on December 21, 2014 at 01:18 PM


    The option to import .xls file is giving errors when the header line is exactly the same as for a CSV import, although it does import records, the status report doesn't show it:

    I do not know what are the missing headers.

    Could you help.


    Page URL:

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    Answered by val on December 21, 2014 at 03:47 PM


    Sorry for the trouble caused to you. Could please try clear your browser cache and your form cache.

    Here is the guide on how clear your browsers cache:


    Here is the guide on how to clear form cache:


    Also, try this our other importing submissions:


    Hope this help.


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    Answered by sudsport on December 22, 2014 at 05:14 PM

    Hi Val,

    Thanks for the proosed solution on "clear cache", the import is now workin properly be it from CSV or XLS files.

    The only Issue I have with XLS is on characcter set where my letters with accentes "é" are translated into �, so I will use the CSV where i am requested to define the characters set UTF8 I am using.

    Thanks for your help,


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    Answered by Carina on December 22, 2014 at 05:56 PM

    On behalf of my colleague you are most welcome. You can consult this guide for more information on how to change character encoding. 

    Let us know if you need more assistance.