Import data into JotForm with .xls

Hi,

The option to import .xls file is giving errors when the header line is exactly the same as for a CSV import, although it does import records, the status report doesn't show it:

I do not know what are the missing headers.

Could you help.

Thanks,
Georges

Hi,

Sorry for the trouble caused to you. Could please try clear your browser cache and your form cache.

Here is the guide on how clear your browsers cache:

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Here is the guide on how to clear form cache:

http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

Also, try this our other importing submissions:

http://www.jotform.com/import-submissions/

Hope this help.

Thanks.

Hi Val,

Thanks for the proosed solution on "clear cache", the import is now workin properly be it from CSV or XLS files.

The only Issue I have with XLS is on characcter set where my letters with accentes "é" are translated into �, so I will use the CSV where i am requested to define the characters set UTF8 I am using.

Thanks for your help,
Georges

On behalf of my colleague you are most welcome. You can consult this guide for more information on how to change character encoding. 

Let us know if you need more assistance.