What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I downgraded my account and my old form is not available in my account.

    Asked by arcticorganics on December 21, 2014 at 06:13 PM

    I downgraded and probably shouldn't have, since when I went to edit my form it was no longer available. I have now upgraded back to $9.95 per month, and my form is still not available. Please help me get my old form back. Here's the URL: http://form.jotform.co/form/33136427888868.

    Page URL:
    http://form.jotform.co/form/33136427888868

    missing form clear cache
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 22, 2014 at 02:17 AM

    Hello arcticorganics,

    Your form "Arctic Organics Winter Veggie Order Form" is very much available in your account. It could be a browser cache issue. I would suggest you to clear your browser cache and then sign in again to your account. That should solve your problem. The following guide should help you in clearing your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by arcticorganics on December 22, 2014 at 01:20 PM
    Thanks ashwin_d!
    The cache does seem to have been the problem. I tried opening my form in Google Chrome and it worked! The instructions for clearing the browser cache were not quite right for Safari 7.1.2, but Ill work on that.
    arcticorganics
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on December 22, 2014 at 02:40 PM

    You might try using 'Remove all website data' via the Reset Safari menu:

    Safari 7 (Mavericks): Reset Safari

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by arcticorganics on December 22, 2014 at 03:20 PM
    Will that erase my history? Im hoping to preserve the history.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on December 22, 2014 at 04:19 PM

    It should not delete the history. Please make sure to not check the 'Clear history' option.

    Thank you.