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arcticorganicsAsked on December 21, 2014 at 6:13 PM
I downgraded and probably shouldn't have, since when I went to edit my form it was no longer available. I have now upgraded back to $9.95 per month, and my form is still not available. Please help me get my old form back. Here's the URL: http://form.jotform.co/form/33136427888868.
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Ashwin JotForm SupportReplied on December 22, 2014 at 2:17 AM
Hello arcticorganics,
Your form "Arctic Organics Winter Veggie Order Form" is very much available in your account. It could be a browser cache issue. I would suggest you to clear your browser cache and then sign in again to your account. That should solve your problem. The following guide should help you in clearing your browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
Do get back to us if the issue persists.
Thank you!
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arcticorganicsReplied on December 22, 2014 at 1:20 PMThanks ashwin_d!
The cache does seem to have been the problem. I tried opening my form in Google Chrome and it worked! The instructions for clearing the browser cache were not quite right for Safari 7.1.2, but Ill work on that.
arcticorganics
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MikeReplied on December 22, 2014 at 2:40 PM
You might try using 'Remove all website data' via the Reset Safari menu:
Safari 7 (Mavericks): Reset Safari
Please feel free to contact us if you need any further assistance. We will be happy to help.
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arcticorganicsReplied on December 22, 2014 at 3:20 PMWill that erase my history? Im hoping to preserve the history.
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MikeReplied on December 22, 2014 at 4:19 PM
It should not delete the history. Please make sure to not check the 'Clear history' option.
Thank you.