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    Not getting submission emails.

    Asked by aprettypixel on December 21, 2014 at 06:17 PM

    this happened once before... all of a sudden Im not getting the forms e mailed to me

    I could swear i have not touched or changed anything so dont understand this.

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    JotForm Support

    Answered by ashwin_d on December 22, 2014 at 03:09 AM

    Hello aprettypixel,

    Upon checking your email address terry@aprettypixel.com, I found that it ended up in our bounce list for following reasons:

    Result: terry@aprettypixel.com is IN the bounce list

    Reason(s) : soft-bounce

    I have now removed it from our bounce list and it should be working fine now. Do test your form and see if you receive the submission emails.

    Do get back to us if the issue persists.

    Thank you!