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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Button Checkboxes widget doesn't appear to the form when you only have one option to it

    Asked by cnaleid on December 21, 2014 at 07:34 PM

    I am having an issue with your check box widget. My form has a list of employees, when the check box (which currently does not appear) is checked a signature box appears. this has worked perfectly in the past and stopped working this past week.

    Page URL:
    http://form.jotformpro.com/form/42307305092951

    check stopped working checked
  • Profile Image
    JotForm Support

    Answered by Welvin on December 22, 2014 at 04:16 AM

    Hi,

    It took me a few minutes to find this, but the button checkboxes widget doesn't appear if you only have one option to the widget. Adding one or more will fix it. But you've mentioned that this is working fine before so I think the problem happens when our widget team made an update to our widgets.

    Let me submit this thread to our widget team. They should be able to check this matter and update us for a possible fix. We'll let you know here.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by TitusN on January 13, 2015 at 04:27 AM

    Hello, 

    The button checkboxes widget now loads when only one option is configured. 

    Please see this copy of your form: http://form.jotformpro.com/form/50121575074953?

    Kindly check - let us know if you have additional issues. 

    Cheers!