What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Goal Conversion is not recorded in Google Analytic with proper source

    Asked by radixweb on December 22, 2014 at 12:16 AM

    Hi,

    We are software development company, we have subscribed to jotform with intention to streamline all the forms on our existing websites and manage them centrally.

     

    Critical problem we are facing after migration of first from is We are not able to find out lead source of Goal Conversion.

     

    I have followed server links in forum & included submit.jotform.me & other Domain in Google Analytic Referral Exclusion list, but things haven't worked.

    Based on documentation from Google Analytics they want sites to use  Universal Analytics code. 

    Referral exclusions

    https://support.google.com/analytics/answer/2795830?hl=en

    This feature is only available for properties using Universal Analytics. Learn how to set up Universal Analytics or upgrade from Classic Analytics to Universal Analytics.

     

    On my website http://www.iipvapi.com i'm using this latest code which has analytics.js how ever jotform google analytic integration code is based on old ga.js script. 

     

    Probably this is a reason when page is redirected back to our website it not no able to exclude source and continue analytics session.  All goals are coming as referral jotform.com

     

    Request you to help us solve this matter on high priority. We have paid campaign and we are not able to identify any effectiveness.

     

    For websites

    https://support.google.com/analytics/answer/4457764?hl=en 

    The analytics.js JavaScript library is built on Universal Analytics technology. If you’re using a tracking code snippet on your website that references analytics.js, you’re using Universal Analytics.

    If you’re using any other library, like ga.js, you’re using a Classic Analytics tracking technology, and should upgrade your tracking code (if you also have a Universal Analytics property). Visit the Universal Analytics Upgrade CenterUpgrade Guide and Tagging Reference on the Web Upgrade from ga.js to analytics.js for more information

     

    Page URL:
    http://iipvapi.com/contact.html

    source Google Analytic Goal Conversion
  • Profile Image
    JotForm Support

    Answered by Welvin on December 22, 2014 at 07:14 AM

    Hi,

    I've been using this method (excluding Jotform's submit domain) for quite some time now and I haven't experienced any issues with it.

    But I browsed our forum and found one solution that might fix this. In your form's Thank You URL settings, add "?utm_nooverride=1" so it becomes:

    http://iipvapi.com/thanks.html?_nooverride=1

    Still, add the submit domain to your referral exclusions list.

    Please try it and let us know of the result.

    Thanks

  • Profile Image
    JotForm Support

    (Private)

    Answered by KadeJM on May 11, 2015 at 03:53 PM

    We understand that you were previously looking for a way to use google analytics to your advantage for a smoother more streamlined use of form-based statistics.

    Anyhow, I wanted to let you know with this update that we now have a native feature which was just released to day for this called Form Analytics which I believe you may find rather useful.

    Feel free to read up on it in our blog here http://www.jotform.com/blog/150-Introducing-Form-Analytics and give a testdrive here http://www.jotform.com/form-analytics/