What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you give me a better explanation of pending payments?

    Asked by smithandsmithent on October 03, 2011 at 09:37 AM

    I understand that they are pending based on your waiting confirmation from my gateway which is paypal, however, why do you put them in pending and is the payment actually made?

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    Answered by yasinco on October 03, 2011 at 11:49 AM

    When A Payment Is Pending It Means Its Waiting For The Person/Company To Enter Credit Card Info To Start The Transaction! The Form Info Can Still Be Accessed But The Payment Is Not Complete Until The Credit Info Is Entered And Submitted! 


    -Y H

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    Answered by Andrea on October 03, 2011 at 11:52 AM

    Where is the credit info?

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    JotForm Founder

    Answered by aytekin on October 04, 2011 at 04:29 AM

    If someone clicks on the submit button to see what happens that submission will stay in the pending queue forever. We are aware that this is causing confusion. We could have deleted the entries automatically after an hour, but we left them since it allows you way to contact the customer and ask them why they did not complete the payment. 

    You can use the pending submissions that way. You can contact them and ask them why they did not complete the payment. Maybe they will say something like "I don't trust paypal" or "I want to pay by check". Then you can process their payments using another method.