What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Confusion about number of submissions

    Asked by Ahson  on December 22, 2014 at 02:55 AM


    I am confused about what is meant by the number of submissions. For example, In the Premium package, the limit is 1000 monthly submissions. Now does that mean one form field?  e.g. Name field. Does that count as one submission? Phone number field counts as another sumbission? And so on

    Or I have a form with many fields e.g. name, phone ,address, email and countless others. So when a user submits all the required fields in the form, is that counted as one submission?

    Please clarify this.


  • Profile Image

    Answered by val on December 22, 2014 at 08:18 AM

    Hi Ahson,

    Thank you for contacting us.

    Sorry for the confusions. No, if you have one form that has multiple fields that is counted as one submission, so means when the user submits a form equals one submission.