What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to cancel my monthly subscription.

    Asked by KarenSiuMontalvo on December 22, 2014 at 11:46 AM
    monthly subscription
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    JotForm Support

    Answered by Kiran on December 22, 2014 at 01:13 PM

    You can downgrade your premium subscription to free subscription by yourself from our pricing page while you are logged into your JotForm account. 

    Since you've used PayPal to pay the subscription plan, you'll also need to cancel the subscription from PayPal as well. Please follow the steps below in order to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will Premium status until your next billing date.

    Hope this information helps. Please get back to us if you need any further help. We will be glad to help.