I would like to cancel my monthly subscription.

  • Profile Image
    Asked on December 22, 2014 at 11:46 AM
  • Profile Image
    Answered on December 22, 2014 at 01:13 PM

    You can downgrade your premium subscription to free subscription by yourself from our pricing page while you are logged into your JotForm account. 

    Since you've used PayPal to pay the subscription plan, you'll also need to cancel the subscription from PayPal as well. Please follow the steps below in order to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will Premium status until your next billing date.

    Hope this information helps. Please get back to us if you need any further help. We will be glad to help.