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    French character are replaced by special characters in google spreadsheet and submissions exported to CSV.

    Asked by AA_C on December 22, 2014 at 04:22 PM
    Hi,

    OK I understand but after trying the Combining Submissions App on my forms it destroys all my French characters in the csv file.
    So when I imported the csv file to Google sheets it was of limited use.
    The same thing would happen if I imported the csv file to a new form, the characters would be wrong.
    Unless I can get all the characters correctly I can not use the app.
    Combine Submissions app French
  • Profile Image

    Answered by Ben on December 22, 2014 at 05:31 PM

    Hi Robert,

    Could you please tell us if it turns them into ASCII equivalents or if it turns them into unreadable characters?

    Also if this is true for only values or labels, or maybe even both?

    Best Regards,
    Ben

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    Answered by AA_C on December 22, 2014 at 08:45 PM

    Hello Ben,

    It Actually dose both, Characters are unreadable and punctuation is ASCII, for example the column with the French text;

    No d'adhésion de l'AAC comes out like this

    No d'adhésion de l'AAC

    Data text is also scrambled the same way like Québec for Québec and Trois-Rivières for Trois-Rivières and so on.

    Thanks

    Robert

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    JotForm Support

    Answered by ashwin_d on December 23, 2014 at 02:54 AM

    Hello Robert,

    I'm sorry for the trouble caused to you.

    I did test and I am able to replicate the issue you are having. The issue is not related to Combine Submissions app. There seems to be some glitch where the submission data with French language text are replaced by different characters in csv and google spreadsheet. It does display correctly in excel export. Please check the screenshots below:

    Google spreadsheet:

    CSV:

     

    I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by AA_C on December 23, 2014 at 01:34 PM

    Hello,

    I noticed a question yesterday that indicated a similar problem with characters;

    Apostrophes of text area fields are replaced by different characters in google spreadsheet.

    and I believe there have been others in the past.

    I see this was passed on for further investigation also.

    Looking forward to a "New Years Resolution" :)

    This is my last posting until after Christmas, so I can't respond until then.

    Thank You & Have a Happy Holiday;)

    Regards Robert

    Agility Association of Canada

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    JotForm Support

    Answered by Mike on December 23, 2014 at 02:33 PM

    There is a ticket that was assigned to one of our developers, and we will let you know by updating this thread once we have any news.

    Thank you for cooperation.

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    JotForm Support

    Answered by alp_deniz on January 06, 2015 at 06:41 PM

    Hello,

    I have been looking into the issue but I am not able to replicate the issue.

    - Get CSV submissions of a form - open / download

    - Open in Office as CSV - !important! select Unicode (UTF-8) character set and everything works as expected.

    - Upload CSV file to Google Docs. The spreadsheet seems perfect.

    Could you please help me identify the problem? Where does the problem arise?

     

    Happy new year!

    Kind regards

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    Answered by AA_C on January 23, 2015 at 10:07 AM

    Hello,

    I have been very busy so it took time to get back to you. I tried as you suggested and had better results then not using UTF-8 but there were still some issues. Then I exported the .csv to Google docs and opened it in Google sheets and all the characters were correct, so that is my solution.

    Consider the ticket closed now.

    Thank you for your help in this matter.

    Robert

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    Answered by Ben on January 23, 2015 at 11:12 AM

    Great :) Thank you for updating us Robert. I am glad to hear that it is working for you now, but do let us know if you have any questions or any further issues and we would be happy to assist.

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    Answered by AA_C on January 23, 2015 at 11:32 AM

    Hi Ben, your welcome.

    I did post another question about the select date calendar not all in French.

    Perhaps you could have a look at that one for me.?

     

    Have a great day my friend.

    Robert

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    JotForm Support

    Answered by Charlie on January 23, 2015 at 01:16 PM

    Hi Robert,

    Thanks for updating us. I see that you posted another question here: http://www.jotform.com/answers/502055. We will address to it accordingly and I will also notify my colleague if he can look at it personally.

    Thank you and have a great day.