What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Malware Error on website

    Asked by intlprofiles_jasmin on December 23, 2014 at 02:04 PM

    Hello JotForm team.

    My Antivirus "E-Scan" is blocking your site with an error message of "Malware found". It blocks "jotform.com" and also blocks editing the forms too. It only shows the My Forms page. Please find attached the Malware component name. Please help..

    Thank You,

    J Pandya

    Screenshot
    My Forms JotForm name message
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    JotForm Founder

    Answered by aytekin on December 23, 2014 at 02:38 PM

    Does the software have a way to whitelist a good URL or report a bad entry back to them? If there is, can you contact them and ask them to not block JotForm. We are also going to contact them and ask them to not block JotForm. 

    Thank you for letting us know! 

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    Answered by StuartRidgway on July 06, 2015 at 11:37 PM

    I had a similar problem with a site upload over FTP. PHP was compromised and my host server had to clean it out. Malicious code to blame. It's my only site with jotforms !