What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Requesting a refund

    Asked by ourcupcakesociety on December 23, 2014 at 02:36 PM

    To whom it may concern, 

    I've been using Jotform for almost a year and never had a problem up until now. I haven't authorized any payments and didn't receive any emails about this upgrade. This is highly unacceptable and would like to receive a full refund as soon as possible. I've already contacted PayPal and they are aware of this transaction.



    Looking forward to your reply,


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    JotForm Support

    Answered by Kiran on December 23, 2014 at 02:58 PM

    Hello Taniah,

    With reference to the other thread http://www.jotform.com/answers/481407, we have already cancelled your current paid subscription and refunded the charges for the fresh subscription. It may take 4 to 5 days to reflect the amount in your statement.

    Also, you may have to cancel the subscription from PayPal as well. Please follow the steps below :

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    Please let us know if you need any further assistance. We will be happy to help.