Payment form: Missing data in files

  • bernard hutton
    Asked on January 26, 2023 at 5:05 PM

    cant find any forms done payment made to jotform is missing and all info doesnt seem to be on my files

  • Rahul JotForm Support
    Replied on January 27, 2023 at 12:23 AM

    Hi bernard ,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about your issue and what exactly you want so we can assist you further accordingly? Are you missing submission data for your payment form?

    I checked your account and found New Customer Registration Form where you are using Purchase Order payment Integration but doesn't have any products created yet:

    1674796875 63d35f4b4a8b8  Screenshot 10

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.