What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alert not working

    Asked by twanggcs on October 03, 2011 at 04:47 PM

    Did you change your mail server again?  We are not receiving email alerts.  What do we need to whitelist in order to start receiving these again?

    Page URL:

  • Profile Image

    Answered by yasinco on October 03, 2011 at 04:56 PM

    Ok, If You Changed Your Email Address That is Why It Does Not Work! But If Not Please Follow These Instructions:

    1. Click Edit

    2. Click Setup & Embed

    3. Click Email Alerts

    4. Click Add New Email

    5. Click Notification Email

    6. Click Next

    Add The Senders Name And Email And The Email Subject

    7. Enter Your Email Address As The "Recipient E-mail:"

    8. Click Next

    9. Click Finish

    And Your Done!


    -Y H

  • Profile Image

    Answered by twanggcs on October 03, 2011 at 04:58 PM

    No... we didn't change our email addresses.  I'm asking if you guys changed your email server because we are no longer receiving email alerts any more.  

    Nothing on our end has changed.

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    JotForm Support

    Answered by idarktech on October 03, 2011 at 07:39 PM

    Hi there,

    Thank you for these information, and we apologize for your inconvenience.

    Here is the new IP Addresses to be whitelisted.

    Please let us know if this still does not work.