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    Checkboxes shown as checked on page load on GoDaddy forms

    Asked by lorifriebel on December 26, 2014 at 03:47 PM

    I created three forms, all of which the check boxes are pre-populating with a checkmark on my website.  How can I set these up so that the default is unchecked boxes?


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    Answered by Ben on December 26, 2014 at 04:35 PM


    Can you please give us a bit more details?

    If you call the jotform without any parameters sent to it, it will open empty - unselected checkboxes. If you specifically send them the parameters to get pre-filled it will check those options, so default would be to not select them.

    It would be useful if you can tell us the steps that one would take on your website to see the jotform (since you mention a checkbox on your website) and also to include what you would like to happen once they come to jotform.

    Best Regards,

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    Answered by lorifriebel on December 29, 2014 at 02:18 PM

    The only parameter I set for the jotform is making the checkbox field a "required" fields.  Once a user is on my website, they simply click my "forms" tab which takes them to a page that has the jotform embedded.  It is still showing each checkbox as "selected" rather than "unselected"

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    Answered by Ben on December 29, 2014 at 03:23 PM


    I took a look at these 3 pages under 'Forms' tab:




    even the contact page: http://discoveringstrengthpt.com/Contact.html

    Clicking on the 'Forms' tab itself seems to just open the home page.

    None of the pages had jotform on them and we can only assist you with forms (jotforms) created with JotForm Builder. I believe that the ones you have on your pages are of GoDaddy so I would need to ask you to contact their support instead.

    If the issue is with a jotform, please give us a link to the jotform on your website and we will take a look at what is going on and be happy to assist you in correcting the issue.

    Best Regards,

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    Answered by Lori  on December 29, 2014 at 03:38 PM

    I am actually creating a new site.  Here is the link to the new pages:


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    Answered by SAMHURLEYENG on December 29, 2014 at 03:47 PM

    I have had a similar problem. The solution I was directed to use by the Jotform teeam was to insert 


    as the option so that the check-marks were no longer automatically populated. Additionally, if you want to add specific text, it seems to work to do the following:

    <span></span> text1

    <span></span> text2

    which would display two different options, unpopulated.

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    Answered by Shadae on December 29, 2014 at 04:54 PM

    Hi Lori,

    I reviewed the forms on the new link provided and I am not currently seeing where the check boxes have been pre-populated

    Can you confirm that you are still experiencing this issue?

    We await your response. Thank you.

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    Answered by Lori  on December 30, 2014 at 09:44 AM

    Ok, it is fixed now.  Thanks. 

    One more question.  Next to each box you see "option 1 2 and 3.  I have deleted those options several times and they keep reappearing.  I simply want a single checkbox to show.  How can I fix this?
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    JotForm Support

    Answered by Welvin on December 30, 2014 at 10:44 AM

    Hi Lori,

    I've moved your last question to a new thread, kindly check it here: http://www.jotform.com/answers/484122