If you are able to check our account is secure, that would be great.

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    Asked on January 30, 2023 at 01:22 PM


    Hopefully this is nothing more than scareware but if you are able to check our account is secure that would be great.

    I've attached the email with the booking request but if you need anything more please ask,

    Kind regards


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    Answered on January 30, 2023 at 03:33 PM

    Hello Liz,

    Thanks for contacting Jotform Support. Regardless of which plan you have, all of your forms are served across a protected 256-bit Secure Socket Layer (SSL) connection that uses a SHA256 Certificate. It's industry-standard protection. For encrypted forms, submissions are encrypted with high-grade RSA 2048 on our user's computers, and then transferred and stored securely on our servers.

    Jotform’s data servers are co-located in a cloud-based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (USA). AWS data centers are located in Frankfurt, Germany (EU), and Virginia (USA). Hosting Jotform on these major cloud platforms also provides us with some extra benefits with the implementation of security best practices in areas like hardware lifecycle management, physical security, and network infrastructure. Our servers are regularly updated and patched.

    We also have an article about Jotform Security Measures that you can check out.

    Reach out again if you have any other questions.