Form link showed the submission page.

  • Profile Image
    Asked on January 30, 2023 at 03:30 PM

    Hello ,

    I use Jot form for my business, I have always enjoyed using your platform, except for this weekend . I sent a client a questionnaire jotform link that I had created and when they opened it up , it showed them the submission page giving them access as if they were logged into my platform . I am a personal coach and there is a-lot of sensitive information being sent to me , so having one of my clients have access to the submission page deterred them from believing this platform is secure . In a way I lost trust in Jotform . Was there a security breach or how can you confirm this does not happen again .

  • Profile Image
    Answered on January 30, 2023 at 04:17 PM

    Hi Nanilea,

    Thanks for reaching out to Jotform Support. Can you share with us the link you have provided that showed the submission page? Also, If you can share the link to your form, I can check it out and see what’s going on. You can find more comprehensive details about how secure our platform is, here is our security page.

    Once we hear back from you, we'll be able to help you with this.

  • Profile Image
    Answered on February 13, 2023 at 11:46 AM

    Hey Glenn,

    It's this link : At the moment , I deleted it but is there any way you can figure out how people were able to see my submissions page ?

  • Profile Image
    Answered on February 13, 2023 at 11:58 AM

    Hi Nanilea,

    Thanks for getting back to us. Unfortunately, as the form has already been deleted, we're no longer able to check its settings to check further. I've gone ahead and checked with our team but I'm afraid we have not received any similar reports recently. If your form's table is set to public access, anyone with your table link will be able to see it's contents. This can be prevented by setting it to Private and only inviting users that you'd like to access your table. Let me show you how:

    1. On the Jotform Tables page, click on the Share button.

    2. Click on Share Settings and select Private Table, so only people you invite will be able to see your Tables. You can also set the default role of the invitation link as either Read-Only or Collaborator. Let me explain the difference between those:

    • Read Only means that only people you invite will be able to see your Tables.
    • Collaborator means that anyone you invite will be able to see and edit the data, but they won't be able to adjust or change the table settings.

    3. Now, use the Generated Link or the Invite by Email feature to invite people.


    If you don't want to share your table with others, simply set it to private without inviting anyone to your table and that's it. Also, when you're sharing your form link with your customers, could you share with us how exactly you do that? Most of the time, if you copy the link of the form under the publish tab in Form Builder, that will allow your customers to fill it out but not see its tables.

    Reach out again if you have any other questions.