What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading account

    Asked by sie975 on October 03, 2011 at 08:09 PM

    I am trying to downgrade my account from Premium to Free and there is no option for this. The only option I can find is Cancel in My Account, but it takes me to a Plimus Sales site that I can't login to. The original email I used to setup my account is no longer available or in use. How do I downgrade from Premium to Free?

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    JotForm Support

    Answered by idarktech on October 03, 2011 at 10:20 PM

    Hi Sie,

    Your account is now in downgrade process. You will not be charged again. It will stay Premium until the time you have paid for expires. You are scheduled for downgrade on October 19,2011.

    Let us know if you have further questions.

    Thanks,

    idarktech