I can't view Jotforms in my websites, but I can access jotform.com and my forms

  • jennyjac
    Asked on December 28, 2014 at 2:42 PM

    I've been dealing with jotformforum_482554@interology.com/   I keep attaching JPGs which apparently he/she can't see.  I'll try it once more.  These are the error messages that come up for all 3 browsers even though I've erased the caches on each one.

    Jotform Thread 483060 Screenshot
  • jennyjac
    Replied on December 28, 2014 at 2:59 PM

    The three responses from IE, Chrome, and Firefox are shown above.  What do you need now??

  • jonathan
    Replied on December 28, 2014 at 5:19 PM

    Hi,

    I also could not view the webpage on your website due to DNS issue on your end.

    I cant view Jotforms in my websites, but I can access jotform Screenshot 20

     

    The issue is on your website host provider.

    Please let your website host support know of the issue. They should be able to assist you restore your hosted website.

    Hope this help. Please inform us if you need further assistance.

    Thanks.

     

     

  • jennyjac
    Replied on December 28, 2014 at 6:30 PM
    I'm switching to another provider on December 30th. Hopefully, I'll see
    this issue resolved.
    Jenny
    ...
  • jonathan
    Replied on December 28, 2014 at 7:41 PM

    Hi Jenny,

    Thank you for taking the time to update us.

    Please let us know if you require further assistance.

    Thanks.

  • abajan Jotform Support
    Replied on December 28, 2014 at 9:49 PM

    Hi Jenny,

    Just to ensure that we're all on the same page (pun intended), I believe there's been a bit of a misunderstanding because the page URL you gave in your opening post (www.sbvillas2.comandmanyothers) was not intended to be taken literally. You meant that your forms are not loading at www.sbvillas2.com and many others (many other websites). From your other threads, I gather that www.community-outreach.org and www.sbrc1.org are two other sites in which your forms fail to appear on your end.

    The jotforms embedded at those sites load without any issues on my end. And as you have previously stated, they load for others just as well. For instance, when I go to http://sbvillas2.com/ and click the image indicated below, the form in the screenshot below it loads:

    I cant view Jotforms in my websites, but I can access jotform Screenshot 40

    I cant view Jotforms in my websites, but I can access jotform Screenshot 51

    Hopefully, switching to another provider resolves the issue. In the meantime, try changing the form's URL from

    https://secure.jotform.com/form/10342304643

    to

    https://www.jotform.com/form/10342304643

    Also, to your knowledge, is your computer behind a firewall of any sort? I'm just trying to figure out why the jotforms aren't loading on your end.

    Here's the jotform at http://community-outreach.org/donate/

    I cant view Jotforms in my websites, but I can access jotform Screenshot 62


    Thanks