What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't view Jotforms in my websites, but I can access jotform.com and my forms

    Asked by jennyjac on December 28, 2014 at 02:42 PM

    I've been dealing with jotformforum_482554@interology.com/   I keep attaching JPGs which apparently he/she can't see.  I'll try it once more.  These are the error messages that come up for all 3 browsers even though I've erased the caches on each one.

    Page URL:

  • Profile Image

    Answered by jennyjac on December 28, 2014 at 02:59 PM

    The three responses from IE, Chrome, and Firefox are shown above.  What do you need now??

  • Profile Image
    JotForm Support

    Answered by jonathan on December 28, 2014 at 05:19 PM


    I also could not view the webpage on your website due to DNS issue on your end.


    The issue is on your website host provider.

    Please let your website host support know of the issue. They should be able to assist you restore your hosted website.

    Hope this help. Please inform us if you need further assistance.




  • Profile Image

    Answered by jennyjac on December 28, 2014 at 06:30 PM
    I'm switching to another provider on December 30th. Hopefully, I'll see
    this issue resolved.
  • Profile Image
    JotForm Support

    Answered by jonathan on December 28, 2014 at 07:41 PM

    Hi Jenny,

    Thank you for taking the time to update us.

    Please let us know if you require further assistance.


  • Profile Image
    JotForm Support

    Answered by abajan on December 28, 2014 at 09:49 PM

    Hi Jenny,

    Just to ensure that we're all on the same page (pun intended), I believe there's been a bit of a misunderstanding because the page URL you gave in your opening post (www.sbvillas2.comandmanyothers) was not intended to be taken literally. You meant that your forms are not loading at www.sbvillas2.com and many others (many other websites). From your other threads, I gather that www.community-outreach.org and www.sbrc1.org are two other sites in which your forms fail to appear on your end.

    The jotforms embedded at those sites load without any issues on my end. And as you have previously stated, they load for others just as well. For instance, when I go to http://sbvillas2.com/ and click the image indicated below, the form in the screenshot below it loads:

    Hopefully, switching to another provider resolves the issue. In the meantime, try changing the form's URL from




    Also, to your knowledge, is your computer behind a firewall of any sort? I'm just trying to figure out why the jotforms aren't loading on your end.

    Here's the jotform at http://community-outreach.org/donate/