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  • Profile Image

    Infusionsoftintegration does not display any form fields for mapping.

    Asked by kauseway on December 28, 2014 at 05:12 PM

    I setup the infusionsoft crm connection with nor real problems. But now when I go into this form:

     

    http://www.jotform.us/kauseway/book_now

     

    and try to select fields within jotform. No jotform fields come up.  I went ahead and cleared cache and deleted the api connection and reconnected it.  Still nothing.

     

    What is wierd is when I go into this form:

    https://secure.jotformpro.com/form/43456658411963

     

    IT works fine.  Is there something missing here? I can see the infusionsoft fields but NOT the jotform fields. 

    Screenshot
    infusionsoft JotForm cache crm www
  • Profile Image

    Answered by kauseway on December 28, 2014 at 09:41 PM

    When I add new fields the api works and sees the new ones. But none of the old fields are visible. Not sure why?

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    JotForm Support

    Answered by ashwin_d on December 28, 2014 at 10:04 PM

    Hello kauseway,

    I'm sorry for the trouble caused to you.

    I did check your form and I am able to replicate the issue you are having. This is happening because none of your form fields have any label. I would suggest you to go ahead and add a label in your form fields and that should solve your problem. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!