What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription cancellation and refund request.

    Asked by Gary Nolan  on December 29, 2014 at 12:34 AM

    Dear Jotform,

     

    I have a charge showing on my card for an automatic renewal. I have left the organization for whom I used your service. You folks were very useful and helpful but I no longer need the service.

     

    Please reverse the pending charge.

     

    Thanks,

     

    Gary Nolan

    JotForm pending charge card
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    JotForm Support

    Answered by ashwin_d on December 29, 2014 at 06:55 AM

    Hello Gary,

    Actually, for security reasons we want the user to sign in to account and the send us the cancellation request. Upon checking our records, I found that you have also sent us two emails asking for cancellation from the registered email address of your billing profile. 

    I have gone ahead and cancelled your subscription. I have also processed the refund for order #INT141227-6464-18973B and downgraded your account to free plan. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!