What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pay Jotform subscription by Paypal without the need to link a debit/credit card

    Asked by GuyCPeeters on December 29, 2014 at 10:39 AM

    when I try to upgrade, and pay via Paypal, i cannot get past a message asking me to link up a credit card. I do not wish to do that, but pay directly from my Paypal accout, wich has more than enough credit on it.


    What is the problem? Can you help?



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    JotForm Support

    Answered by Welvin on December 29, 2014 at 11:13 AM

    Hi Gi,

    Unfortunately, Paypal will require you to add a debit/credit card in order to make an instant payment. That is part of their policy. You also need to link one to increase and/or remove your sending limits.

    It's not a setting that Jotform can change. It's one of the steps that Paypal does for verification. Even if your default funding method is your Paypal Account Balance, Paypal will still require you to add a card. Your transactions are limited without linking a card.