What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submissions are not being emailed...

    Asked by stewey on December 29, 2014 at 01:22 PM

    Our service request form email stopped working on 12/24/14. We have had three service request today submitted through the form page which none have been received. No, they are not landing in spam/junk folders.

     

    Please advise ASAP!

     

    Thanks,

    -Jeff Stewart

    Page URL:
    http://www.burksdigital.com/Burks-Service-Call.aspx

    Submissions form email junk stopped working thanks
  • Profile Image
    JotForm Support

    Answered by david on December 29, 2014 at 02:23 PM

    Hi,

    I checked our logs for the email address associated with your most recent form to make sure the notifications were being sent and it appears as though they are:

    Since they are being sent from you, to you, we do not have any control over filtering our bounce related issues:

    Changing the sender email to "noreply@jotform.com" will cause the emails to be sent via our services, rather than your own.

    If you need the emails to be sent from your server, please make sure you SMTP setting are correct:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If neither of these solutions work, let us know and we will be happy to see what else we can do.