Form submissions are not being emailed...

  • Profile Image
    stewey
    Asked on December 29, 2014 at 01:22 PM

    Our service request form email stopped working on 12/24/14. We have had three service request today submitted through the form page which none have been received. No, they are not landing in spam/junk folders.

     

    Please advise ASAP!

     

    Thanks,

    -Jeff Stewart

  • Profile Image
    david
    Answered on December 29, 2014 at 02:23 PM

    Hi,

    I checked our logs for the email address associated with your most recent form to make sure the notifications were being sent and it appears as though they are:

    Since they are being sent from you, to you, we do not have any control over filtering our bounce related issues:

    Changing the sender email to "noreply@jotform.com" will cause the emails to be sent via our services, rather than your own.

    If you need the emails to be sent from your server, please make sure you SMTP setting are correct:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If neither of these solutions work, let us know and we will be happy to see what else we can do.