What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JotForm stopped working on Google site

    Asked by myroncampbell on December 29, 2014 at 05:43 PM

    Hello, I have two different websites with three different JotForms embedded, and they have all stopped displaying the embedded JotForms.

    The first one is 


    the second is 


    and the third one is 


    I did not make any changes to either the website or the form between the time it was working, which was yesterday, and today.

    After I post this I am going to add a "Please be patient while we fix our bugs" note on the websites.

    Page URL:

  • Profile Image

    Answered by myroncampbell on December 29, 2014 at 05:47 PM

    Additional information - the form fails to show up using either Chrome or IE browsers.

  • Profile Image

    Answered by Shadae on December 29, 2014 at 08:09 PM

    Hi myroncambell,

    I do apologize for the issue that you are experiencing regarding your form not showing up on your Google site.

    This appears to be a recent issue and we have passed on this to our development team to determine the cause of the issue.

    This will be looked into as soon as possible. Any update on this issue will be posted on this thread.

    We appreciate your patience and understand while we look into this issue.

    Thank you.

  • Profile Image

    Answered by collisioncenterchippewa on December 29, 2014 at 09:53 PM

    Not working for any of the 100 Google Sites websites I have even though I have paid JotForm accounts.
    Here is an example http://www.beavercutproducts.com/buildyoursign

  • Profile Image

    Answered by collisioncenterchippewa on December 29, 2014 at 10:08 PM

    only working inside of an iFrame right now, the .xml gadget isnt working still

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 29, 2014 at 11:39 PM

    Yes, the forms seems to be working while rendered from iFrame, myroncampbell. Please try that solution as suggested by collisioncenterchippewa

  • Profile Image

    Answered by myroncampbell on December 30, 2014 at 02:52 AM

    Hello Jeanette, can you point me to some documentation on how to do iFrame in a Google site?  I followed your link "from iFrame", but I couldn't see how to put it into a Google site.

  • Profile Image

    Answered by Ben on December 30, 2014 at 09:06 AM

    Hi @myroncampbell

    Our developers have notified us that this issue is resolved now.

    Please kindly check and let us know in case you are still experiencing the same issue.

    Best Regards,

  • Profile Image

    Answered by Krystal   on May 12, 2015 at 04:13 AM

    this is an old thread but I'm having this issue on my website right now and unfortunately it's affecting my customers ordering!! Is this issue happening again and is there an estimated time it will be fixed?

    link to site: http://mycutestcupcakes.com/phone/shipping-agreement.html

    I happen to be on the mobile version but it worked fine yesterday and for the past 6 months so that is not the issue. To view the desktop site remove the word "phone" from the url 


  • Profile Image

    Answered by Boris on May 12, 2015 at 05:07 AM

    Hello Krystal.

    Please note that we can only assist with one question / issue per thread. Please open new threads to ask your questions.

    Your question has been moved here, and we will address to it shortly:


    Thank you for understanding, and for using JotForm.