Changing pricing plan

  • Profile Image
    thijs
    Asked on October 04, 2011 at 05:22 AM

    Dear Jotform,

    Last month, or two months a go I changed my pricing plan from 1000 to 1,000,000 submissions. But two days ago something changed and right now I'm stuck with the 1,000 plan instead of the 1,000,000 plan? My account is thijs by the way. If you need any additional information, just let me know.

    Best regards,

    Thijs van der Hoorn

  • Profile Image
    liyam
    Answered on October 04, 2011 at 06:13 AM

    Hello Thijs,

    I checked your account and found out that you still have an active recurring payment via your credit card.  I have canceled your subscription on that one.  Your account is already back to Professional as well.

    I will submit a ticket to our next tier support to check for other concerns.

    Thank you for your patience.

  • Profile Image
    aytekin
    Answered on October 04, 2011 at 06:51 AM

    Sorry about that. You had double subscription. We have now resolved the problem. 

  • Profile Image
    thijs
    Answered on April 23, 2012 at 08:34 AM

    Dear Jotform,

    Today I this happened again, and now I see I only have the free plan instead of the 1,000,000 submissions. My account is thijs by the way. If you need any additional information, just let me know.

    Best regards,

    Thijs van der Hoorn

  • Profile Image
    NeilVicente
    Answered on April 23, 2012 at 08:57 AM

    @Thijs

    Your account was mistakenly downgraded by one of our support staff. We sincerely apologize for any incovenience caused by this mistake.

    I have now reinstated your account and reverted it back to Professional status, which should last until August 31, 2012.

    Again, sorry for the troubles caused. Thank you very much for your understanding.

  • Profile Image
    thijs
    Answered on April 24, 2012 at 06:31 AM

    @ NeilVicente thank you for the quick response and solution!

  • Profile Image
    gori-mathew
    Answered on April 24, 2012 at 06:38 AM

    Welcome and thanks for making Jotform your choice online web design tool.