Elements not showing in Email submissions

  • Ken_Snow
    Asked on February 3, 2023 at 9:49 AM

    The "Paragraph" and "Header" fields I have in my form do not show in the email I receive after I get a submission. I have included an example of a portion of my form that I need to show up in submissions so I can print it all out.

    Jotform Thread 4844902 Screenshot
  • Gaud JotForm Support
    Replied on February 3, 2023 at 10:48 AM

    Hello Ken,

    Thanks for reaching out to Jotform support. I'm sorry to know that the paragraphs and header fields do not show up in the submission email. Please allow me some time to run tests and checks to find an issue.

    I’ll get back to you as soon as I can.


  • Gaud JotForm Support
    Replied on February 3, 2023 at 11:59 AM

    Hello Ken,

    Thank you for waiting. After running a few checks, I have found an issue. Please note that paragraphs fields and header fields are not automatically added when creating email notifications. You will have to manually add the contents of the paragraphs directly to the notification/autoresponder email. Here is the guide please, check it out.

    Let us know how it goes.