How do I downgrade my account?

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    Asked on October 04, 2011 at 09:48 AM
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    Answered on October 04, 2011 at 01:41 PM

    Since you're paying through a credit card your payments are being processed by our third party payment processor, Plimus. Your Plimus username is a long string of numbers from the original email that you have received when you paid for JotForm.

    If you can't find your email that has the username/password, click on the link below and enter the email address that you used when you paid for your subscription. This will reset your password then you can login and do your cancellation process.

    Or, we can simply cancel your subscription for you.  The support team can cancel credit card payment subscriptions.

    If you have other questions or concerns, please do let us know.

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    Answered on October 05, 2011 at 02:04 PM

    Hello SDSsyllabi,

    Sorry if there was a misunderstanding.  What I meant by the cancellation was your payment subscription.  After cancellation of your Premium subscripton you will be downgraded to free.

    Anyway, I have canceled your Premium Subscription for you. You will not be charged again.  You will be downgraded to free subscription on October 14, 2011.

    Your form's and past submissions will not be affected after the downgrade.  You will only have a lower submission and storage capacity compared to paying subscriptions.  You can also resubscribe anytime you wish to use our paid services again.

    If you have other questions or concerns, please let us know.

    Thank you for using Jotform!




    Thanks for your email. Unfortunately, I put in the Plimus username and
    my e-mail to retrieve my password, but these are invalid. Rather than
    cancel the account altogether, I'd like to downgrade it to a smaller
    size - is this possible?

    Thank you very much!