Refund or Cancelling the Submitted Payment Authorization Form with Authorize.net

Hello Team,

It's me again. One of our clients erroneously entered the wrong credit card in the form.

Is there any way for us to cancel the transaction / refund the transaction with Authorize.net?

Hope to hear from you today, February 3.

Thanks!

Hi Pablo_Juan,

Thank you for contacting us. As Jotform doesn't process payments, we can't issue refunds for payments made with payment widgets, but you can do it yourself when you're logged in to your Authorize.net account. These are the steps to follow when refunding a credit card payment:

1. Log into your Merchant Interface.
2. Click Transaction Search from the main toolbar.
3. Click Search for a Transaction in the main left-side menu.
4. Select the desired dates to view from the drop-down menu or search by credit card payment method or credit card number, customer first name, last name, or transaction ID number.
5. Click Search.
6. Click the Transaction ID for the transaction that you wish to refund.
7. On the Transaction Detail screen that follows, click the Refund button. A pop window appears.
8. If you would like to issue a partial refund, adjust the Amount field.
9. Optionally, you may add or update the Invoice # field for this refund and enter something in the Description field.
10. If you would like your customer to receive an email receipt for the refund, confirm the Customer Email field is present, and check the box labeled Email transaction receipt to the customer (if email provided).
11. Click OK to submit the refund request.
    
    

You'll also find the guide to do this on Authorize.net on this page.

If you need any more help, reach out.