What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the e-mail recipient of my form submissions?

    Asked by sfima on October 04, 2011 at 11:51 AM

    I followed the steps on how to set up and or edit the e-mail recepient who receives my form submissions. However, they are still being sent to a different e-mail address? Perhaps I am missing a step. I receive the form submissions, but they are sent to mmacalvey@gmail.com which is my personal e-mail address. I would like the form submissions to be sent to info@sf-ima.com

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    JotForm Support

    Answered by mliz on October 04, 2011 at 02:51 PM

    Hi there,

    There probably was a problem with notification alert I made a test submission and check the logs however there was no email sent out to info@sf-ima.com .

    Can you try to reset the email alert, please try the following solution:


    1. Open your form on the Form Builder
    2. Click on "Setup and Share" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.
    8. Save the Form after the completing the wizard.

    Let us know if this works.

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    Answered by sfima on October 07, 2011 at 03:48 PM

    Yes, it seems to have done the trick. Thank you