Thank You message don't show!

  • Profile Image
    Taha
    Asked on October 04, 2011 at 12:06 PM

    Hi Guys

    Ive got two forms set up on the paid premium account and receiving many complaints from people registering that the Thank You Message which also confirms that the registration was successful does not show!

    I use Firefox and it works alright on my computer. But with Explorer it only works on some of our computers.

    This is an ongoiong registration. Please help!!

     

    Many thanks!

    username: abccjotform

  • Profile Image
    Mike_T
    Answered on October 04, 2011 at 06:13 PM

    Thank you for contacting us. I have checked the code of your Thank You page and found some code (most probably related to some outdated Microsoft software e.g. Microsoft Office 2000) like following:

    <!--[if gte mso 9]><xml> ....

    This code is probably causing some conflicts for new versions of Internet Explorer.

    Please try to follow next steps in order to get ride of such code:

    1. Open your Thank You Page Wizard and click HTML icon to get into HTML Source Editor.

     

    2. Then delete all the code and put the code provided below in this post.

     Here are a little bit cleaned code of your Thank You page:

     

    <p>&nbsp;</p>
    <div style="text-align: center;">
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-size: small;"><strong><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">THANK YOU! </span></strong></span></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-size: small;"><strong><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">APPLICATION RECEIVED!</span></strong></span></p>
    <p class="MsoNormal" style="text-align: center;"><strong><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">&nbsp;</span></strong></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;; font-size: x-small;">Thank you for your recent application to attend the <strong>Saudi Finance Forum: </strong><em><strong>Growth &amp; Stability</strong> taking place at the Dorchester Hotel, London on the 13 October 2011.</em></span></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;; font-size: x-small;">&nbsp;</span></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">Your application is being processed now and you will receive a confirmation from us within the next 2 - 3 working days should it be successful. <br /></span></p>
    <p class="MsoNormal" style="text-align: center;"><strong><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">&nbsp;</span></strong></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-size: small; color: #ff0000;"><strong><span style="text-decoration: underline;"><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">Please note:</span></span></strong></span></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-size: small; color: #ff0000;"><strong><em><span style="text-decoration: underline;"><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">This is not a confirmation of registration.</span></span></em></strong></span></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-size: small; color: #ff0000;"><strong><em><span style="text-decoration: underline;"><span style="font-family: &quot;Tahoma&quot;,&quot;sans-serif&quot;;">Admittance can only be granted to those in receipt of confirmation.</span></span></em></strong></span></p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;"><a title="A-BCC Home" target="_blank" href="http://www.abcc.org.uk" rel="nofollow noopener" ><img style="vertical-align: middle;" src="//i1105.photobucket.com/albums/h349/ralphshepherd/LogoGreen.jpg" alt="A-BCC" width="167" height="219" /></a></p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;"><strong><span style="font-size: small; color: #000000; font-family: arial,helvetica,sans-serif;">ARAB-BRITISH CHAMBER OF COMMERCE</span></strong></p>
    <p class="MsoNormal" style="text-align: center;"><span style="font-size: small; color: #000000; font-family: arial,helvetica,sans-serif;">43 Upper Grosvenor Street, London, W1K 2NJ</span></p>
    <p class="MsoNormal" style="text-align: center;">&nbsp;</p>
    <p class="MsoNormal" style="text-align: center;"><span style="color: #000000; font-family: arial,helvetica,sans-serif;"><span style="font-size: 10pt;" lang="DE">Tel. </span><span style="font-size: 10pt;" lang="DE">+44 (0)20 7235 4363, info@abcc.org.uk, </span><span style="font-size: 10pt;"><a target="_blank" href="http://www.abcc.org.uk/" rel="nofollow noopener" ><span lang="DE">www.abcc.org.uk</span></a></span></span><span style="font-size: 10pt; font-family: &quot;Cambria&quot;,&quot;serif&quot;; color: #292929;" lang="DE">&nbsp;</span></p>
    </div>

     

    Please feel free to contact us if you have any further questions.

  • Profile Image
    abccjotform
    Answered on October 05, 2011 at 04:51 AM

    Thank you! I very much appreciate your excellent customer service!

    Best!