Can't login or logout correctly

Last time we tried to login to our account we were forced to change our password. This time, despite entering the new password, we are being asked to do this again becasue it is not working. Is there some reason our account is not recognizing the password correctly after each login? Please help.

Hi Avery, 

Thanks for reaching out to Jotform Support. Can you let us know the login email for the account that you're referring to so we can check it?

Let us know if you have any other questions.

User ID is A2bpr. Please call us to review account settings.
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Hi Avery,

Thanks for getting back to us. I’m sorry you're having difficulties to log in properly to your account. I have checked the account and it is active normally. There is no error or any warning related to it. Could you try to reset the password from a specific device by following the below steps:

1. Open the Login page and click Forgot Password.

2.Enter your username or email then click Send Reset Instructions.

3.Check your email for the password reset email.

4.Click the Reset Password button provided in the email.

5.Enter your new password then click the Create a New Password button.

Try to login using the new password via the same device you did the reset from without clearing the cache or passwords.

Give it a try and let us know if you need any other help.