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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I get the whole e-mail, but submitter does not.

    Asked by DaytonRegion on August 09, 2010 at 10:12 AM

    Both my forms seem to be working fine, except for a small e-mail issue.  When a user fills out my form, I have an auto responder set up to mail them a copy of the submissions as well.  When they fill out the form, the email I get has all of the form data.  The email THEY get only gets about half the data.

    Should I delete the auto-responder and start over?  I did create the auto-responders about half way through the for build.



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    JotForm Founder

    Answered by aytekin on August 10, 2010 at 02:14 AM

    Yes, that's the best solution. Just delete the auto-responder and create a new auto-responder. That should fix the problem.

    We have a "dirty" flag that keeps track of changed emails. When you edit an email body manually once JotForm stops updating it automatically. If you have made a change on the auto-responder body and then added new questions, the new question will not be added to the email.