What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to update our payment information how do I do that?

    Asked by twiga007 on October 04, 2011 at 04:22 PM
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    JotForm Support

    Answered by liyam on October 04, 2011 at 04:33 PM


    Since you're paying through a credit card your payments are being processed by our third party payment processor, Plimus. Your Plimus username is a long string of numbers from the original email that you have received when you paid for JotForm.

    If you can't find your email that has the username/password, click on the link below and enter the email address that you used when you paid for your subscription. https://secure.plimus.com/jsp/forgot_password.jsp??designId=1. This will reset your password then you can login and change your billing information.

    If you have other questions or concerns, please let us know.