What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form all stretched out

    Asked by kauseway on December 31, 2014 at 12:05 AM

    I was reviewing my form and noticed that there is huge spacing between fields. I dont think I did anything and when I went back on the old revisions I dont see a version.  I am wondering what happened and can you fix it?? thanks

     

    http://form.jotformpro.com/form/43456658411963

    Page URL:
    http://form.jotformpro.com/form/43456658411963

    form all spacer widget
  • Profile Image
    JotForm Support

    Answered by jonathan on December 31, 2014 at 08:01 AM

    Hi,

    I was able to see what you meant when I checked your jotform http://www.jotformpro.com/form/43456658411963

     

    I found the cause of issue to be the Spacer Widget 

     

    To fix the problem, just remove/delete the widget or make adjustment on the height value of the spacer widget to be more appropriate.

    Hope this help. Please inform us if issue persist.

    Thanks.

     

  • Profile Image

    Answered by kauseway on December 31, 2014 at 09:25 AM

    Thanks. I still not sure why it did that. The wizard button shows only 5 px height but under the settings button it was 350px. I just deleted them. But now under the the select a date and your price it is still huge. So something happened that affected those fields to.

  • Profile Image

    Answered by Carina on December 31, 2014 at 01:32 PM

    I created a clone of your form and found more 2 spacer widgets. When I removed them the space between the fields looked normal.

    You can see the test form

    http://form.jotformpro.com/form/43645262231954

    It seems the spacer widget is not working according to the values inserted:

    I forwarded this situation to our developers so they can analyze better this situation. They will contact you via this thread once they have an update on this matter.

    Let us know if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by TitusN on January 03, 2015 at 11:32 PM

    Hello, 

    We sincerely apologize for that behavior - we recently updated the widget code to fix a number of bugs - which affected your form in that way. 

    To resolve the issue, just remove the Spacer widget, then add it back to your form with the desired height, and everything will work normally again. 

    Kindly get back to us if you experience further challenges. 

    Thanks!