Upload to FTP - File not uploading

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    akotoulas
    Asked on October 04, 2011 at 06:31 PM

    Here is a strange one.

    The multiple file upload button works but it does the following:

    If you upload 5 files to the FTP the form accepts all files which are properly listed and available for download from within JotForm by going to My Forms > myform etc.

    What's strange is that on the FTP only one file is uploaded and it is not sequential. In one case the third file will be uploaded and in another only the second. Why don't all the files upload to the FTP? Is it something on our ISP's end?

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    Mike_T
    Answered on October 04, 2011 at 07:34 PM

    We are sorry for any possible inconveniences caused to you. I have just checked a multiple upload feature using FTP on my test form and it was fine.

    In my mind your problem could be related to browser, some networking problem or FTP account. If you provide us with the form ID in question and FTP credentials, then we can try to investigate it further.

    Meanwhile, you can do some tests, for example:

    - try to upload the files using different browsers

    - try to upload files like 1.jpg, 2.jpg, 3.jpg, 4.jpg at once to make sure that the problem is not related to file names

    - make sure that your FTP account has full rights

    Thank you for using our services!

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    randomfg
    Answered on February 09, 2013 at 01:28 PM

    I get the same issue it was working fine when i first set it up now its not working..

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    jefreylandicho
    Answered on February 09, 2013 at 02:22 PM

    Could you please explain how did you set your ftp upload

    Please note that file extension are case sensitive

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    randomfg
    Answered on February 09, 2013 at 02:44 PM

    well i did a test and its working now however another person sumited something before my test and it didn't upload. it may do it from this point forward so i will have to wait and see. I did fix the exentsion case sensitive issue aswell thanks.

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    jefreylandicho
    Answered on February 09, 2013 at 02:53 PM

    It does not force you to upgrade if the account exceeded the limits. It is still your option to do or not. You have to understand though that once you exceeded any limits (submisisons, space, SSL), the form will be disabled (it will not be allowed to received any more submissions)

    For free account, the 100 MB is an over all amount for the account. You will have to delete submissions with uploads to free up space over and over.

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    randomfg
    Answered on February 09, 2013 at 03:06 PM

    my account did not exceed the limits...

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    jefreylandicho
    Answered on February 09, 2013 at 03:12 PM

    Another reason  for uploaded data not going thru the submitted forms is if the user terminated/cancelled the submission while still in the process of completing the upload.

    Also, it can cause problem if the user browser javascript is disabled 

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    randomfg
    Answered on February 09, 2013 at 03:23 PM

    got it thanks