What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Recently, form is taking very long to load. One of its stylesheets failing to load appears to be the issue.

    Asked by yiu on December 31, 2014 at 02:24 AM

    Hi we have encountered very slow speed recently when trying to load the jotform from our facebook fan page.  Do you know why? and would it be fixed please?  I am afraid customers will go away not ordering the products since the form cannot be loaded smoothly.

     

     

    Page URL:
    http://form.jotform.me/form/41654239432454

    slow loading form theme stylesheet recent issue
  • Profile Image

    Answered by Carina on December 31, 2014 at 08:47 AM

    I tested the form and could replicate the same situation.

    I inspected the form's fields and could not detect a field that could be causing this situation. It might be connected with the language characters.

    I forwarded this situation to oour developers so they can analyse better this situation.

  • Profile Image

    Answered by yiu on January 12, 2015 at 04:19 AM

    We have been using the Chinese characters since day 1, so I don't think it is connected with the language characters.  I have tried to load the form via facebook today, cannot even load it up!!!

    It does affect our business in the past two weeks!!!! (and we have recently upgraded the account).  Pleasssseeee could you fix it asap?

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 12, 2015 at 05:32 AM

    Our developers have marked the ticket of this thread as very important so I'm sure they're into it, finding the cause of the problem.

    If there are updates, you should be notified via this thread. Still, your patience and understanding are highly appreciated.

    Thanks

  • Profile Image

    Answered by yiu on January 20, 2015 at 09:56 AM
    Thanks Carina. Hope they will handle it ASAP 😥
    On Wednesday, December 31, 2014, JotForm Support Forum
    wrote:
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 22, 2015 at 06:49 AM

    Please accept our sincere apologies! I have just sent a reminder about this to our developers. I'm sure they're doing their best to accommodate this report.

    Unfortunately, we don't have a phone number or we don't offer a support over the phone so we cannot call you at this time. Please use this support forum instead.

    Thanks and still, your patience and understanding are highly appreciated.

    Regards