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    Captcha not working on iPhones?

    Asked by shanly on October 05, 2011 at 02:50 AM

    I recently had a prospective client call and complain that she had been viewing my website on her iPhone and had tries to submit my contact form but her iPhone would not complete the submission because it wouldn't show the captcha words.  Is this a fluke or is there a known issue with this? 

     

    I'm wondering if I need to remove the captcha feature from all my forms!

     

    Thanks!

    Page URL:
    http://www.empowermentretreats.com/registration.html

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    JotForm Support

    Answered by NeilVicente on October 05, 2011 at 04:45 AM

    The captcha validation uses JavaScript to execute its functions. Captcha will never work without JavaScript.

    At first, I thought that maybe your client's iPhone browser has JavaScript disabled. However, upon checking your site out, I learned that you have used the script embed method to insert the form in your site. I tested the site on my Android phone and it displayed correctly, including the captcha field.

    This means that your client's iPhone browser has JavaScript on, since the form will not display altogether on a browser with JavaScript disabled. I think one of the more possible reasons why captcha is not working is because of a firewall.

    Can you please ask your client to refresh the page, and if the captcha still does not display the words, ask her to use another browser, perhaps Opera Mini. If it still does not work, have her change network connection instead.