What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't upload a new image (error showing)

    Asked by fitfootwear on October 05, 2011 at 07:58 AM
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    Answered by emrew86 on October 05, 2011 at 08:06 AM

    Can you tell us your form id ?

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    Answered by fitfootwear on October 05, 2011 at 08:08 AM

    Hi - yes of course:

    http://www.jotform.com/?formID=12704257678

    I have also tried re-loading previously uploaded images with same result.

    Thanks

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    Answered by emrew86 on October 05, 2011 at 08:12 AM

    Do you want to upload an image file from your computer ?

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    Answered by fitfootwear on October 05, 2011 at 08:13 AM

    Yes that's correct; all of those already uploaded have come from my pc

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    Answered by allanftd on October 05, 2011 at 08:20 AM

    Hi fitfootwear,

    Since there is no upload file field in your form, I believe you are a form owner wanting to include an image into your form but unable to. I visited your form and was able to see the image properly - http://www.jotform.com/form/12704257678 . Please confirm if this is the image that you want to add in your form:

    We'll await your response. Thank you for using JotForm!

    Cheers,
    Allan

     

     

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    Answered by fitfootwear on October 05, 2011 at 08:25 AM

    Hi

    No, this is an old image. I have been unable to upload a new image (to replace the one you are looking at)

     

    Thanks

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    Answered by allanftd on October 05, 2011 at 08:50 AM

    Hi fitfootwear,

    May we ask for a copy of the image that you want to upload into your form? We'll try to upload it from our end.

    We will await your response so that we can further assist you. We apologize for any inconvenience. 

    Thanks,

    Allan

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    Answered by fitfootwear on October 05, 2011 at 08:55 AM

    Hi

    Sorry - how do you want me to send you the image? It is on my pc now.

    Thanks

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    JotForm Support

    Answered by idarktech on October 05, 2011 at 11:15 AM

    Hi fitfootwear,

     

    To share your image, please upload it here and post here the directlink of your image. Thank you!

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    Answered by fitfootwear on October 05, 2011 at 11:34 AM

    Ah! Now I get it; here we are:

    Kuds Club text with dog

    Or maybe this is how you need it:

    Image and video hosting by TinyPic

    Thanks!

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    Answered by allanftd on October 05, 2011 at 12:14 PM

    Thanks, what I did was I cloned your form "Title Me" and uploaded the image into the new clone form. I was able to upload it successfully. Please go to the form below for the result:

    http://www.jotform.com/form/12771030345

    Let us know if this is your desired output. Thank you and enjoy using JotForm!

    Best,
    Allan

     

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    Answered by fitfootwear on October 05, 2011 at 12:24 PM

    Perfect! Thanks very much. Will the system be back to normal soon?

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    Answered by allanftd on October 05, 2011 at 01:14 PM

    Nice to hear that! Glad to be of help.

    JotForm is pretty much back to normal now. We are still just closely monitoring it and making a few enhancements here and there but we do our best to make the service as smooth and reliable as possible. There are still bugs being reported which is quite common to any application or software, so we do our best to address each of these and provide a fix as soon as possible. 

    Please let us know if you have any other questions or concerns. Thank you for the chance to help you today!

    Cheers,
    Allan 

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    Answered by fitfootwear on October 05, 2011 at 03:10 PM

    Allan

    I have to say that overall I find JotForm comprehensive and exceptionally user-friendly, and the support structure friendly and efficient. Congratulations!

    And you can quote me on that!

     

    John