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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MY ACCOUNT HAS BEEN DISABLED HELP!!!

    Asked by jbabt23 on October 05, 2011 at 12:30 PM
    My account and all of my forms have been disabled.
    The automatic billing apparently was unsuccessful last week. I followed up and made the payment. Please help.
    My username is jbabt23.
    Regards
    -----Original Message-----
    From: Plimus Sales
    Sent: Friday, September 30, 2011 12:33 PM
    To: james
    Subject: Receipt for your Payment (Ref# 62136914)
    **************************************************************************
    IMPORTANT: This receipt is best viewed with a fixed width font. (Courier)
    *** DO NOT REPLY TO THIS EMAIL AS THIS ADDRESS IS NOT CHECKED ***
    SEE BELOW FOR CONTACT INFORMATION
    **************************************************************************
    Dear James,
    Thank you for your recent purchase using the Plimus.com Online Store.
    Plimus is under contract with Interlogy LLC to process orders and collect payments.
    If you have any content-related or technical questions about the product, only the manufacturer can provide proper support, please contact
    Name: Interlogy LLC
    Email: contact@interlogy.com
    If you contact the seller, please be patient and allow them 2 business days to respond.
    If after two business days the issue remains unresolved, Plimus will be happy to assist you directly. To make a customer service inquiry regarding this purchase please visit:
    http://www.plimus.com/jsp/escalate_issue.jsp?ref=62136914
    We have received your order and your credit card charge has been authorized.
    Use the link below to request product support, see your order information online, retrieve your receipt, obtain an official invoice, request refund or to have your product/registration keys resent (if applicable), do not reply to this email as your reply will go unread:
    https://shoppers.plimus.com/jsp/order_locator_info.jsp?refId=C051B59404ED0967&acd=204BA134FF4F1CF1
    We appreciate your business and look forward to serving you again in the future. Please find the receipt for your order at the end of this message.
    Best regards,
    The Plimus Team on behalf of
    Interlogy LLC
    contact@interlogy.com
    IMPORTANT: This charge will appear on your credit card statement as
    "PLI*JOTFORM"
    ----------------------------------------------------------------------------
    Payment Details:
    James
    ----------------------------------------------------------------------------
    JotForm Premium Monthly Subscription 1 $ 9.95 $ 9.95
    ----------------------------------------------------------------------------
    Total: $ 9.95
    Thank You,
    The Plimus Team on behalf of
    Interlogy LLC
    contact@interlogy.com
    Page URL:
    Ihaveformsonmorethan20sites!

    My Forms JotForm email name
  • Profile Image

    Answered by allanftd on October 05, 2011 at 01:22 PM

    Hi James,

    I checked our member database and saw that you are currently subscribed to a Premium account. However, it seems that you have quickly used up your 1000 allowed submissions per month for your Premium account before your next billing of Oct. 31, 2011. Could you please confirm that you have such a high volume of submissions over the past few days?

    If you are expecting a lot more submissions for the rest of October, I suggest that you quickly upgrade to the Professional account.

    Please let us know if you need further assistance.

    Thanks,
    Allan

     

  • Profile Image
    JotForm Support

    Answered by jonathan on May 26, 2013 at 09:47 AM

    Hi,

    If you have updated this message recently, I'd like to inform you that your message was empty.

    Please try responding again using this link

    http://www.jotform.com/answers/48746-MY-ACCOUNT-HAS-BEEN-DISABLED-HELP-#1

     

    Thanks.