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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    When I press reply-to the notification message does not reach the recipients

    Asked by buildteam on December 31, 2014 at 10:26 AM

    when we reply to a submission or try to forward one, the intended recipient is not receiving the reply/forward. We have tested this with our own internal staff and confirmed nothing is coming through.

    Is there anything we can do to confirm this functionality is working properly.

    Thank you

    recipient confirm and OR
  • Profile Image

    Answered by Carina on December 31, 2014 at 01:44 PM

    I inspected the form 20104452343 and in order to be able to reply to the email notification it is necessary to define a reply-to address:

    But please let us know in which form you are experiencing this so we can run further tests.

    If you need further support please let us know.