When I press reply-to the notification message does not reach the recipients

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    Asked on December 31, 2014 at 10:26 AM

    when we reply to a submission or try to forward one, the intended recipient is not receiving the reply/forward. We have tested this with our own internal staff and confirmed nothing is coming through.

    Is there anything we can do to confirm this functionality is working properly.

    Thank you

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    Answered on December 31, 2014 at 01:44 PM

    I inspected the form 20104452343 and in order to be able to reply to the email notification it is necessary to define a reply-to address:

    But please let us know in which form you are experiencing this so we can run further tests.

    If you need further support please let us know.