What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my PayPal integration not working?

    Asked by dalecanterbury on October 05, 2011 at 02:55 PM

    I have a paypal pro account and entered all the API information into the paypal pro option in the form. When I test the form on my website and submit, the form goes through, I receive the email with the information, but there is no payment transfer made to PayPal and no money transactions on my account. Ideas?

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    JotForm Support

    Answered by Mike_T on October 05, 2011 at 06:25 PM

    Thank you for contacting us.

    I would like to inform you that this problem has been forwarded to our developers.

    We will get back to you with update on this issue as soon as possible.

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    JotForm Support

    Answered by liyam on January 21, 2013 at 04:00 AM

    We apologize for this very delayed reply, dalecanterbury. 

    I'm not certain if the problem has been resolved by any of the developers previously, but if in case this issue is still happening, please do let us know so we can investigate and fix the issue right away.